The purpose of this Customer Charter is to set out the standard of service we have set for KCETB and what our customers can expect from our organisation.
Kilkenny and Carlow Education and Training Board (KCETB) is a leading provider of education and training in the south east, enabling more than 14,000 learners annually to reach their potential by offering a series of education pathways in schools, colleges, training centres and community settings. Our remit includes the management and operation of 13 post-primary schools, two colleges of further education and training, an extensive range of adult and community education services across Kilkenny and Carlow, the co-ordination of youth services, and the promotion of music education through Music Generation. At KCETB, we promote a culture of learning for all and recognise the importance of our role within our local communities. Our tagline is Flourish through learning with KCETB and the student is at the heart of everything we do as we strive for excellence in education, training and service delivery.
The following groups are considered our customers:
Our Internal Customers
Our External Customers:
Our aim is to provide our customers with a professional, efficient and courteous service and to continue to improve the standard of the service we provide.
Customer satisfaction is very important to us. To this end, we will at all times try to:
Our customers can contact us by:
We will provide a contact name, address, telephone number and email address in all our correspondence
We will write clearly and simply, avoiding technical terms as much as possible
We can help our customers best if they: