{"id":3873,"date":"2022-04-15T14:52:09","date_gmt":"2022-04-15T13:52:09","guid":{"rendered":"https:\/\/kcetb.ie\/?page_id=3873"},"modified":"2025-12-19T11:09:13","modified_gmt":"2025-12-19T11:09:13","slug":"nos-imeachta-gearain","status":"publish","type":"page","link":"https:\/\/kcetb.ie\/ga\/corporate\/customer-services\/complaints-procedure\/","title":{"rendered":"N\u00f3s Imeachta chun Gear\u00e1in a Dh\u00e9anamh"},"content":{"rendered":"
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N\u00f3s Imeachta chun Gear\u00e1in a Dh\u00e9anamh<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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T\u00e1 BOO Chill Chainnigh agus Cheatharlach tiomanta do sheirbh\u00eds ardchaighde\u00e1in do chustaim\u00e9ir\u00ed a shol\u00e1thar.<\/p>

T\u00e1 s\u00e9 mar aidhm ag \u00e1r bhfoireann an tseirbh\u00eds is fearr agus is f\u00e9idir a shol\u00e1thar duit ar bhealach \u00e9ifeachtach, \u00e9ifeacht\u00fail agus comhbh\u00e1ch. M\u00e1s mian leat aon tuairim\u00ed ginear\u00e1lta n\u00f3 molta\u00ed a thabhairt maidir len\u00e1r seirbh\u00eds\u00ed is f\u00e9idir leat ceann d\u00e1r \u2018gC\u00e1rta\u00ed Tuairime do Chustaim\u00e9ir\u00ed\u2019 a chomhl\u00e1n\u00fa at\u00e1 ar f\u00e1il in\u00e1r n-oifig\u00ed\/scoileanna\/ionaid go l\u00e9ir n\u00f3 \u00f3n\u00e1r nOifigeach Seirbh\u00eds\u00ed Custaim\u00e9ara ar: (056) 777 0966.<\/p>

Mar sin f\u00e9in, mura bhfuil t\u00fa s\u00e1sta leis an tseirbh\u00eds a fhaigheann t\u00fa \u00f3(n) oifig\/scoil\/ionad ar leith ba cheart duit \u00e9 sin a chur in i\u00fal d\u00fainn chomh luath agus is f\u00e9idir. L\u00e9ir\u00edonn an m\u00e9id seo a leanas an pr\u00f3iseas tr\u00edna dtabharfaimid aghaidh ar do chuid imn\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cad iad na saincheisteanna a chl\u00fada\u00edtear?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Baineann an n\u00f3s imeachta seo le gear\u00e1in faoi cheisteanna mar moilleanna, bot\u00fain, drochsheirbh\u00eds do chustaim\u00e9ir\u00ed, c\u00e1sanna nach bhfuair t\u00fa an caighde\u00e1n seirbh\u00edse a bhraitheann t\u00fa a bhfuil t\u00fa i dteideal a fh\u00e1il. Tabhair faoi deara, le do thoil, go bhfuil beartais agus n\u00f3sanna imeachta sonracha ag scoileanna\/ionaid aonair maidir le hiontr\u00e1il dalta\u00ed, smacht agus saincheisteanna eile at\u00e1 bunaithe ar scoil\/ionad. N\u00ed chumhd\u00f3idh an n\u00f3s imeachta seo saincheisteanna den s\u00f3rt sin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Caighde\u00e1in chun d\u00e9ile\u00e1il le gear\u00e1in.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9ile\u00e1lfaimid le do ghear\u00e1n ar bhealach seasmhach, cothrom agus tr\u00e9dhearcach.
M\u00e1 dh\u00e9anann t\u00fa gear\u00e1n n\u00ed bheidh aon impleachta\u00ed aige ar do chuid d\u00e9ile\u00e1lacha agus teagmh\u00e1lacha eile leis an BOO.
D\u00e9anfar comhfhreagras faoi do ghear\u00e1n a chomhd\u00fa ar leithligh \u00f3 fhaisn\u00e9is eile a choinn\u00edtear f\u00fat sa BOO.
Eiseofar litir admh\u00e1la ag dearbh\u00fa go bhfuarthas gear\u00e1n laistigh de ch\u00faig l\u00e1 oibre \u00f3na fh\u00e1il.
D\u00e9anfaidh ball foirne n\u00f3 ionada\u00ed cu\u00ed seachas iad si\u00fad a raibh baint acu leis an gcinneadh n\u00f3 leis an ngn\u00edomh bunaidh an gear\u00e1n a imscr\u00fad\u00fa.
Fiosr\u00f3far do ghear\u00e1n agus seolfar freagra laistigh de 20 l\u00e1 oibre tar \u00e9is do ghear\u00e1n a fh\u00e1il n\u00f3 chomh luath agus is ind\u00e9anta ina dhiaidh sin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Conas gear\u00e1n a dh\u00e9anamh.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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T\u00e1 an n\u00f3s imeachta seo a leanas curtha i bhfeidhm ag BOO Chill Chainnigh agus Cheatharlach chun d\u00e9ile\u00e1il le gear\u00e1in:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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C\u00e9im 1: D\u00e9an pl\u00e9 leis an Ionad\/Scoil\/Oifig<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ar an gc\u00e9ad dul s\u00edos, ba ch\u00f3ir an gear\u00e1n a chur faoi bhr\u00e1id na foirne san oifig\/ionad\/scoil at\u00e1 i gceist i scr\u00edbhinn. Is iad na daoine is fearr at\u00e1 in ann d\u00e9ile\u00e1il le gear\u00e1n n\u00e1 na daoine a shol\u00e1thra\u00edonn an tseirbh\u00eds. D\u00e9anfaidh an fhoireann lena mbaineann iarracht dul i ngleic le do ghear\u00e1n agus a chinnti\u00fa go r\u00e9it\u00edtear bot\u00fain agus\/n\u00f3 m\u00edthuiscint\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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C\u00e9im 2: D\u00e9an teagmh\u00e1il leis an Oifigeach Seirbh\u00eds\u00ed do Chustaim\u00e9ir\u00ed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mura f\u00e9idir leis an bhfoireann at\u00e1 i gceist an cheist a r\u00e9iteach n\u00f3 mura bhfuil t\u00fa s\u00e1sta leis an bhfreagra a fhaigheann t\u00fa ba ch\u00f3ir duit dul i dteagmh\u00e1il leis an Oifigeach Seirbh\u00eds\u00ed do Chustaim\u00e9ir\u00ed, i scr\u00edbhinn, a dh\u00e9anfaidh socr\u00fa go nd\u00e9anfar do ghear\u00e1n a fhiosr\u00fa.<\/p>

Oifigeach Seirbh\u00eds\u00ed do Chustaim\u00e9ir\u00ed<\/strong>
BOO Chill Chainnigh agus Cheatharlach
B\u00f3thar Bhaile \u00c1tha \u00cd
Ceatharlach
R93 DN80<\/p>

T<\/strong>: (059) 9138560
R\u00edomhphost<\/strong>: info@kcetb.ie<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Faisn\u00e9is ba cheart a shol\u00e1thar:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Is f\u00e9idir leat cabhr\u00fa le fiosr\u00fa do ghear\u00e1n a bhrost\u00fa tr\u00ed na sonra\u00ed seo a leanas a shol\u00e1thar i scr\u00edbhinn:<\/p>

D\u2019ainm agus do sheoladh
Cine\u00e1l cruinn do ghear\u00e1in
D\u00e1ta an tarlaithe
Ainm na rann\u00f3ige agus, m\u00e1s cu\u00ed, an t-oifigeach n\u00f3 na hoifigigh lena raibh t\u00fa ag d\u00e9ile\u00e1il
Uimhir theileaf\u00f3in i rith an lae, d\u00e1 mbeife\u00e1 s\u00e1sta go nd\u00e9anfaimis teagmh\u00e1il leat ar an teileaf\u00f3n. D\u2019fh\u00e9adfadh s\u00e9 seo cabhr\u00fa linn an cheist a r\u00e9iteach n\u00edos tap\u00fala.
N\u00e1 d\u00e9an dearmad na doicim\u00e9id n\u00f3 an comhfhreagras \u00e1bhartha go l\u00e9ir a d\u2019fh\u00e9adfadh a bheith agat a sheoladh chugainn.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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C\u00e9im 3: D\u00e9an teagmh\u00e1il leis an bPr\u00edomhfheidhmeannach<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mura bhfuil t\u00fa s\u00e1sta le toradh an athbhreithnithe ag an Oifigeach Seirbh\u00eds\u00ed do Chustaim\u00e9ir\u00ed is f\u00e9idir achomharc a dh\u00e9anamh i scr\u00edbhinn chuig an bPr\u00edomhfheidhmeannach.<\/p>

Lindsay Malone, Chief Executive
BOO Chill Chainnigh agus Cheatharlach
B\u00f3thar Bhaile \u00c1tha \u00cd Ceatharlach<\/p>

Email: Lindsay.Malone@KCETB.ie<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Kilkenny and Carlow ETB is committed to providing a high quality customer service. Our staff aim to deliver the best possible service to you in an effective, efficient and caring manner. If you would like to make any general comments or suggestions regarding our services you can complete one of our \u2018Customer Comment Cards\u2019which are… Continue reading N\u00f3s Imeachta chun Gear\u00e1in a Dh\u00e9anamh<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":3868,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3873","page","type-page","status-publish","hentry","entry"],"yoast_head":"\nComplaints Procedure - Kilkenny and Carlow ETB<\/title>\n<meta name=\"description\" content=\"Kilkenny and Carlow ETB is committed to providing a high quality customer service.Our staff aim to deliver the best possible service to you in an\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/nos-imeachta-gearain\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Procedure - Kilkenny and Carlow ETB\" \/>\n<meta property=\"og:description\" content=\"Kilkenny and Carlow ETB is committed to providing a high quality customer service.Our staff aim to deliver the best possible service to you in an\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/nos-imeachta-gearain\/\" \/>\n<meta property=\"og:site_name\" content=\"Kilkenny and Carlow ETB\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-19T11:09:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kcetb.ie\/corporate\/customer-services\/complaints-procedure\/\",\"url\":\"https:\/\/kcetb.ie\/corporate\/customer-services\/complaints-procedure\/\",\"name\":\"Complaints Procedure - Kilkenny and Carlow ETB\",\"isPartOf\":{\"@id\":\"https:\/\/kcetb.ie\/en\/#website\"},\"datePublished\":\"2022-04-15T13:52:09+00:00\",\"dateModified\":\"2025-12-19T11:09:13+00:00\",\"description\":\"Kilkenny and Carlow ETB is committed to providing a high quality customer service.Our staff aim to deliver the best possible service to you in an\",\"breadcrumb\":{\"@id\":\"https:\/\/kcetb.ie\/corporate\/customer-services\/complaints-procedure\/#breadcrumb\"},\"inLanguage\":\"GA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/kcetb.ie\/corporate\/customer-services\/complaints-procedure\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/kcetb.ie\/corporate\/customer-services\/complaints-procedure\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/kcetb.ie\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Corporate\",\"item\":\"https:\/\/kcetb.ie\/corporate\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Services\",\"item\":\"https:\/\/kcetb.ie\/corporate\/customer-services\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Complaints Procedure\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/kcetb.ie\/en\/#website\",\"url\":\"https:\/\/kcetb.ie\/en\/\",\"name\":\"Kilkenny and Carlow ETB\",\"description\":\"KCETB Kilkenny and Carlow Education and Training Board\",\"publisher\":{\"@id\":\"https:\/\/kcetb.ie\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/kcetb.ie\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"GA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/kcetb.ie\/en\/#organization\",\"name\":\"Kilkenny and Carlow Education and Training Board (KCETB)\",\"url\":\"https:\/\/kcetb.ie\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"GA\",\"@id\":\"https:\/\/kcetb.ie\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/kcetb.ie\/wp-content\/uploads\/2022\/02\/kcetb-logo.jpeg\",\"contentUrl\":\"https:\/\/kcetb.ie\/wp-content\/uploads\/2022\/02\/kcetb-logo.jpeg\",\"width\":664,\"height\":246,\"caption\":\"Kilkenny and Carlow Education and Training Board (KCETB)\"},\"image\":{\"@id\":\"https:\/\/kcetb.ie\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"N\u00f3s Imeachta Gear\u00e1n - BOO Chill Chainnigh agus Cheatharlach","description":"T\u00e1 Bord Oideachais agus Oili\u00fana Chill Chainnigh agus Cheatharlach tiomanta do sheirbh\u00eds ardchaighde\u00e1in do chustaim\u00e9ir\u00ed a shol\u00e1thar. 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