{"id":3808,"date":"2022-04-15T14:35:33","date_gmt":"2022-04-15T13:35:33","guid":{"rendered":"https:\/\/kcetb.ie\/?page_id=3808"},"modified":"2022-11-09T12:37:21","modified_gmt":"2022-11-09T12:37:21","slug":"custaimeir-seirbhis-chairt","status":"publish","type":"page","link":"https:\/\/kcetb.ie\/ga\/corporate\/customer-services\/customer-service-charter\/","title":{"rendered":"Cairt Seirbh\u00edse do Chustaim\u00e9ir\u00ed"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3808\" class=\"elementor elementor-3808\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6204a478 elementor-section-full_width elementor-section-height-min-height elementor-section-stretched elementor-section-items-bottom elementor-section-height-default\" data-id=\"6204a478\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51eebb8f\" data-id=\"51eebb8f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1994d51b elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1994d51b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cairt Seirbh\u00edse do Chustaim\u00e9ir\u00ed<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cf121e9 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cf121e9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e2a133d\" data-id=\"5e2a133d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7a9689 elementor-widget elementor-widget-menu-anchor\" data-id=\"a7a9689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fbf435a elementor-widget elementor-widget-text-editor\" data-id=\"3fbf435a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Is \u00e9 cusp\u00f3ir na Cairte seo do Chustaim\u00e9ir\u00ed n\u00e1 an caighde\u00e1n seirbh\u00edse at\u00e1 leagtha s\u00edos againn do BOOCCC a leagan amach agus cad is f\u00e9idir len\u00e1r gcustaim\u00e9ir\u00ed a bheith ag s\u00fail leis \u00f3n\u00e1r n-eagra\u00edocht.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4190a07 elementor-widget elementor-widget-heading\" data-id=\"4190a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cad a Dh\u00e9anaimid<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b69095 elementor-widget elementor-widget-text-editor\" data-id=\"2b69095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Is sol\u00e1thra\u00ed ceannasach oideachais agus oili\u00fana san oirdheisceart \u00e9 Bord Oideachais agus Oili\u00fana Chill Chainnigh agus Cheatharlach (BOOCCC), a chuireann ar chumas n\u00edos m\u00f3 n\u00e1 14,000 foghlaimeoir gach bliain a gcumas a bhaint amach tr\u00ed shraith conair\u00ed oideachais a thairiscint i scoileanna, col\u00e1ist\u00ed, ionaid oili\u00fana agus su\u00edomhanna pobail. . Cuims\u00edonn \u00e1r sainch\u00faram bainisti\u00fa agus feidhmi\u00fa 13 iar-bhunscoil, dh\u00e1 chol\u00e1iste breisoideachais agus oili\u00fana, raon leathan seirbh\u00eds\u00ed oideachais aosaigh agus pobail ar fud Chill Chainnigh agus Cheatharlach, comhord\u00fa seirbh\u00eds\u00ed \u00f3ige, agus cur chun cinn oideachas ceoil. tr\u00ed Music Generation. Ag BOOCCC, cuirimid cult\u00far foghlama chun cinn do ch\u00e1ch agus aithn\u00edmid an t\u00e1bhacht at\u00e1 len\u00e1r r\u00f3l laistigh d\u00e1r bpobail \u00e1iti\u00fala. Is \u00e9 \u00e1r n-ainm Flourish tr\u00ed fhoghlaim le BOOCCC agus t\u00e1 an mac l\u00e9inn i gcro\u00edl\u00e1r gach a nd\u00e9anaimid agus muid ag iarraidh s\u00e1rmhaitheas a bhaint amach in oideachas, oili\u00faint agus seachadadh seirbh\u00edse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-57ce47b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57ce47b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-238c4ed\" data-id=\"238c4ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a505ec elementor-widget elementor-widget-heading\" data-id=\"6a505ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c1r gCustaim\u00e9ir\u00ed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88acdd8 elementor-widget elementor-widget-text-editor\" data-id=\"88acdd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Meastar gur custaim\u00e9ir\u00ed na gr\u00fapa\u00ed seo a leanas:<\/p><p><strong>\u00c1r gCustaim\u00e9ir\u00ed Inmhe\u00e1nacha<\/strong><\/p><ul><li>\u00e1r bhfostaithe<\/li><li>mic l\u00e9inn at\u00e1 ann cheana f\u00e9in in\u00e1r scoileanna agus in\u00e1r n-ionaid<\/li><li>baill tofa \u00e1r mbord agus coist\u00ed \u00e9ags\u00fala<\/li><\/ul><p><strong>\u00c1r gCustaim\u00e9ir\u00ed Seachtracha:<\/strong>:<\/p><ul><li>tuismitheoir\u00ed agus caomhn\u00f3ir\u00ed<\/li><li>baill den phobal<\/li><li>baill de ghr\u00fapa\u00ed reacht\u00fala, deonacha agus pobail<\/li><li>foghlaimeoir\u00ed agus mic l\u00e9inn ionchasacha<\/li><li>pr\u00edomhph\u00e1irtithe leasmhara seachtracha, pobail agus cuairteoir\u00ed d\u00e1 gcuirimid seirbh\u00eds ar f\u00e1il; comhlachta\u00ed reacht\u00fala, ranna rialtais, comhlachta\u00ed deonacha agus gr\u00fapa\u00ed seachtracha eile lena mb\u00edmid ag idirghn\u00edomh\u00fa.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2f41bf8\" data-id=\"2f41bf8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38c32e05 elementor-widget elementor-widget-heading\" data-id=\"38c32e05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c1r nAidhm<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb9c271 elementor-widget elementor-widget-text-editor\" data-id=\"2fb9c271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>T\u00e1 s\u00e9 mar aidhm againn seirbh\u00eds ghairmi\u00fail, \u00e9ifeachtach agus ch\u00fairt\u00e9iseach a shol\u00e1thar d\u00e1r gcustaim\u00e9ir\u00ed agus lean\u00faint ar aghaidh ag feabhs\u00fa caighde\u00e1n na seirbh\u00edse a chuirimid ar f\u00e1il.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fcd0cc4 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fcd0cc4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-254621a0\" data-id=\"254621a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2f1164 elementor-widget elementor-widget-heading\" data-id=\"c2f1164\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c1r dTiomantas d\u00e1r gcustaim\u00e9ir\u00ed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a245952 elementor-widget elementor-widget-text-editor\" data-id=\"6a245952\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>T\u00e1 s\u00e1samh na gcustaim\u00e9ir\u00ed an-t\u00e1bhachtach d\u00fainn. Chuige sin, d\u00e9anfaimid iarracht i gc\u00f3na\u00ed:<\/p><ul><li>an tseirbh\u00eds is fearr is f\u00e9idir a shol\u00e1thar d\u00e1r gcustaim\u00e9ir\u00ed<\/li><li>caitheamh len\u00e1r gcustaim\u00e9ir\u00ed ar bhealach ceart, cothrom, neamhchlaonta agus c\u00fairt\u00e9iseach<\/li><li>iarracht a dh\u00e9anamh a chinnti\u00fa go seastar leis na cearta chun c\u00f3ir chomhionann, mar at\u00e1 leagtha amach sa reachta\u00edocht comhionannais, agus \u00e1r seirbh\u00eds\u00ed \u00e1 seachadadh<\/li><li>iarracht a dh\u00e9anamh, nuair is f\u00e9idir, freastal ar aon riachtanais speisialta a d'fh\u00e9adfadh a bheith ag \u00e1r gcustaim\u00e9ir\u00ed<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e73df1 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e73df1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-90ac477\" data-id=\"90ac477\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5ee49c elementor-widget elementor-widget-heading\" data-id=\"f5ee49c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Seirbh\u00eds tr\u00ed ghaeilge <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bcf422 elementor-widget elementor-widget-text-editor\" data-id=\"5bcf422\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>D\u00e9anfaimid gach iarracht chun freastal ar dhaoine ar mian leo a ngn\u00f3 a dh\u00e9anamh tr\u00ed mh\u00e9an na Gaeilge<\/li>\n<\/ul>\n<ul>\n \t<li>D\u00e9anfaimid gach iarracht freastal ar dhaoine ar mian leo a ngn\u00f3 a dh\u00e9anamh tr\u00ed mhe\u00e1n na Gaeilge<\/li>\n \t<li>Chomh maith leis sin, foilseoimid \u00e1r bhfoilseach\u00e1in go d\u00e1theangach agus d\u00e9anfaimid \u00e1r su\u00edomh Gr\u00e9as\u00e1in a chothabh\u00e1il i nGaeilge<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d5604b elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d5604b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0830aa5\" data-id=\"0830aa5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f4c9bd elementor-widget elementor-widget-heading\" data-id=\"2f4c9bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conas is f\u00e9idir leat teagmh\u00e1il a dh\u00e9anamh linn<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3419440 elementor-widget elementor-widget-text-editor\" data-id=\"3419440\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Is f\u00e9idir len\u00e1r gcustaim\u00e9ir\u00ed teagmh\u00e1il a dh\u00e9anamh linn tr\u00ed:<\/p><ul><li>ag glaoch chuig ceann d\u00e1r n-oifig\u00ed n\u00f3 d\u00e1r n-ionaid<\/li><li>teileaf\u00f3n<\/li><li>r\u00edomhphost<\/li><li>ag seoladh litreach<\/li><li>rochtain a fh\u00e1il ar \u00e1r su\u00edomh Gr\u00e9as\u00e1in<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0c14b0d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c14b0d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f629039\" data-id=\"f629039\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92e8bbc elementor-widget elementor-widget-heading\" data-id=\"92e8bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cuairteoir chuig \u00e1r n-oifig\u00ed, \u00e1r scoileanna agus \u00e1r n-ionaid<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0607cd elementor-widget elementor-widget-text-editor\" data-id=\"d0607cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Cinnteoimid go bhfeicfear cuairteoir\u00ed go ponc\u00fail le linn gn\u00e1thuaireanta oifige (9am go 5pm, Luan go hAoine) agus go nd\u00e9ile\u00e1iltear leo go pras agus go h\u00e9ifeachtach.<\/li><li>D\u00e9ile\u00e1lfaimid len\u00e1r gcustaim\u00e9ir\u00ed go l\u00e9ir ar bhealach b\u00e9asach, c\u00fairt\u00e9iseach agus cothrom<\/li><li>Cinnteoimid go nd\u00e9ile\u00e1lfar le gach fiosr\u00fach\u00e1n go pras agus go h\u00e9ifeachtach<\/li><li>Cuirfimid \u00e1iseanna ar f\u00e1il a bheidh s\u00e1bh\u00e1ilte, inrochtana agus a chothabh\u00e1lann ar ardchaighde\u00e1n<\/li><li>Beidh meas againn ar do phr\u00edobh\u00e1ideachas agus ar do r\u00fandacht<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1c4a49f\" data-id=\"1c4a49f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c26ae2 elementor-widget elementor-widget-heading\" data-id=\"1c26ae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Glaonna teileaf\u00f3in<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faaa071 elementor-widget elementor-widget-text-editor\" data-id=\"faaa071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Beimid ar f\u00e1il chun glaonna teileaf\u00f3in a fhreagairt le linn gn\u00e1thuaireanta oifige (9am-1pm agus 2pm-5pm, Luan-Aoine)<\/li><li>D\u00e9anfaimid \u00e1r nd\u00edcheall gach glaoch a fhreagairt go pras, ag aithint sinn f\u00e9in agus \u00e1r r\u00e9imse oibre<\/li><li>Beimid dea-bh\u00e9asach, cabhrach, agus d\u00e9anfaimid \u00e1r nd\u00edcheall eolas soil\u00e9ir agus ceart a shol\u00e1thar<\/li><li>Mura f\u00e9idir linn an fhaisn\u00e9is cheart a shol\u00e1thar l\u00e1ithreach, t\u00f3gfaimid sonra\u00ed an chustaim\u00e9ara agus cuirfimid glaoch ar ais orthu<\/li><li>N\u00ed nascfaimid glaoiteoir\u00ed le gl\u00f3rphost ach amh\u00e1in nuair nach bhfuil an duine ar mian leo labhairt leis ar f\u00e1il, agus d\u00e9anfaimid iarracht freagra a thabhairt ar theachtaireachta\u00ed gl\u00f3rphoist laistigh de l\u00e1 oibre amh\u00e1in.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c70b8e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c70b8e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2ee5d56\" data-id=\"2ee5d56\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68d2e40 elementor-widget elementor-widget-heading\" data-id=\"68d2e40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Litreacha seolta chuig BOOCCC<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7308281 elementor-widget elementor-widget-text-editor\" data-id=\"7308281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>T\u00e1 s\u00e9 mar aidhm againn gach comhfhreagras poist a admh\u00e1il laistigh de ch\u00faig l\u00e1 oibre tar \u00e9is \u00e9 a fh\u00e1il, agus freagra substainti\u00fail a eisi\u00faint ar cheist laistigh de 20 l\u00e1 oibre.<\/li><li>Nuair nach f\u00e9idir \u00e9 seo a dh\u00e9anamh, cuirfimid in i\u00fal cad iad na c\u00faiseanna at\u00e1 leis an moill<\/li><li><p>Cuirfimid ainm teagmh\u00e1la, seoladh, uimhir theileaf\u00f3in agus seoladh r\u00edomhphoist ar f\u00e1il in\u00e1r gcomhfhreagras go l\u00e9ir<\/p><\/li><li><p>Scr\u00edobhfaimid go soil\u00e9ir agus go simpl\u00ed, ag seachaint t\u00e9arma\u00ed teicni\u00fala oiread agus is f\u00e9idir<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28594ca elementor-widget elementor-widget-heading\" data-id=\"28594ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Su\u00edomh Gr\u00e9as\u00e1in<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa3f66 elementor-widget elementor-widget-text-editor\" data-id=\"7fa3f66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>D\u00e9anfaimid \u00e1r nd\u00edcheall a chinnti\u00fa go bhfuil an t-eolas ar \u00e1r su\u00edomh Gr\u00e9as\u00e1in soil\u00e9ir agus cruinn, agus go m\u00edneofar aon t\u00e9arma\u00ed teicni\u00fala agus acrainmneacha mar is cu\u00ed.<\/li><li>Cuirfimid an fhaisn\u00e9is, na foirmeacha agus na foilseach\u00e1in riachtanacha ar fad ar f\u00e1il ar \u00e1r su\u00edomh Gr\u00e9as\u00e1in ar f\u00e9idir rochtain a fh\u00e1il orthu de r\u00e9ir mar a bheidh t\u00fa \u00e1isi\u00fail<\/li><li>Cinnteoimid go gcomhl\u00edonann \u00e1r su\u00edomh Gr\u00e9as\u00e1in caighde\u00e1in inrochtaineachta<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ff2fae5\" data-id=\"ff2fae5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-845aae6 elementor-widget elementor-widget-heading\" data-id=\"845aae6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00edomhphost<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e91871 elementor-widget elementor-widget-text-editor\" data-id=\"6e91871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>D\u00e9anfaimid \u00e1r nd\u00edcheall gach comhfhreagras a admh\u00e1il laistigh de thr\u00ed l\u00e1 oibre agus d\u00e9anfaimid iarracht freagra a thabhairt laistigh de ch\u00faig l\u00e1 oibre n\u00f3 n\u00edos l\u00fa<\/li><li>Cinnteoimid go n-\u00e1ir\u00edonn \u00e1r gcomhfhreagras r\u00edomhphoist go l\u00e9ir ainm teagmh\u00e1la, uimhir theileaf\u00f3in agus seoladh r\u00edomhphoist<\/li><li>M\u00e1s g\u00e1 fiosr\u00fach\u00e1n custaim\u00e9ara a chur ar aghaidh chuig seirbh\u00eds n\u00f3 ionad eile laistigh de BOOCCC, cuirfimid \u00e9 sin in i\u00fal don chustaim\u00e9ir go bhfuil s\u00e9 sin d\u00e9anta againn agus chuig an bhfuil an cheist curtha ar aghaidh.<\/li><li>Scr\u00edobhfaimid go soil\u00e9ir agus go simpl\u00ed, ag seachaint t\u00e9arma\u00ed teicni\u00fala oiread agus is f\u00e9idir<\/li><li>Beidh s\u00edni\u00fa r\u00edomhphoist ag gach ball foirne ina mbeidh eolas teagmh\u00e1la ar a gcomhfhreagras<\/li><li>Sa ch\u00e1s go mb\u00edonn ball foirne as l\u00e1thair ar feadh dh\u00e1 l\u00e1 n\u00f3 n\u00edos m\u00f3, \u00fas\u00e1idfidh s\u00e9\/s\u00ed r\u00edomhphost \u2018as oifig\u2019 a shol\u00e1thra\u00edonn teagmh\u00e1il eile<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28480ef6 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28480ef6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4be04e3a\" data-id=\"4be04e3a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-654620fd elementor-widget elementor-widget-heading\" data-id=\"654620fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cabhraigh linn cabhr\u00fa leat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fcc4ba elementor-widget elementor-widget-text-editor\" data-id=\"2fcc4ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Is f\u00e9idir linn cabhr\u00fa len\u00e1r gcustaim\u00e9ir\u00ed ar an mbealach is fearr m\u00e1:<\/p><ul><li>Cuir eolas ioml\u00e1n cruinn ar f\u00e1il d\u00fainn, agus lean\/l\u00edon aon seicliosta\u00ed n\u00f3 treoirl\u00ednte a tugadh d\u00f3ibh<\/li><li>Cinntigh go gcuirtear a n-ainm, a n-uimhir thagartha, a seoladh agus aon eolas breise ar f\u00e1il, m\u00e1s g\u00e1<\/li><li>Iarr coinne m\u00e1s mian leo ball foirne ar leith a fheice\u00e1il<\/li><li>Caitheamh len\u00e1r bhfoireann go m\u00fainte agus le meas<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0390bdb elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0390bdb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d29cb1e\" data-id=\"d29cb1e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b089355 elementor-widget elementor-widget-heading\" data-id=\"b089355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mura bhfuil custaim\u00e9ir s\u00e1sta<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c691c3b elementor-widget elementor-widget-text-editor\" data-id=\"c691c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>M\u00e1 t\u00e1 custaim\u00e9ir m\u00edsh\u00e1sta le c\u00e1il\u00edocht \u00e1r seirbh\u00edse, t\u00e1 s\u00e9 de cheart acu gear\u00e1n a dh\u00e9anamh \u2013 \u00a0go hid\u00e9alach ag an bpointe ar cuireadh an tseirbh\u00eds ar f\u00e1il.<\/li>\n \t<li>D\u00e9ile\u00e1lfaimid le haon ghear\u00e1n ar bhealach oscailte oibiacht\u00fail<\/li>\n \t<li>Admh\u00f3far gear\u00e1in fhoirmi\u00fala laistigh de ch\u00faig l\u00e1 oibre agus tabharfar freagra orthu laistigh de 20 l\u00e1 oibre<\/li>\n \t<li>M\u00e1 t\u00e1 n\u00e1d\u00far an ghear\u00e1in \u00f3 chustaim\u00e9ir\u00ed casta, cuirfimid in i\u00fal d\u00f3ibh an t-amsc\u00e1la s\u00ednte a theasta\u00edonn<\/li>\n \t<li>T\u00e1 tuilleadh faisn\u00e9ise ar \u00e1r n\u00f3s imeachta gear\u00e1n agus ar \u00e1r bPlean Gn\u00edomha\u00edochta um Sheirbh\u00eds do Chustaim\u00e9ir\u00ed ar f\u00e1il ar \u00e1r su\u00edomh Gr\u00e9as\u00e1in<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The purpose of this Customer Charter is to set out the standard of service we have set for KCETB and what our customers can expect from our organisation. What we do Kilkenny and Carlow Education and Training Board (KCETB) is a leading provider of education and training in the south east, enabling more than 14,000&hellip; <a class=\"more-link\" href=\"https:\/\/kcetb.ie\/ga\/corporate\/customer-services\/customer-service-charter\/\">Continue reading <span class=\"screen-reader-text\">Cairt Seirbh\u00edse do Chustaim\u00e9ir\u00ed<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":3868,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3808","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Charter - Kilkenny and Carlow ETB<\/title>\n<meta name=\"description\" content=\"The purpose of this Customer Charter is to set out the standard of service we have set for KCETB and what our customers can expect from our organisation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/custaimeir-seirbhis-chairt\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Charter - 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