{"id":29671,"date":"2024-09-27T11:14:16","date_gmt":"2024-09-27T10:14:16","guid":{"rendered":"https:\/\/kcetb.ie\/?page_id=29671"},"modified":"2024-10-03T10:46:20","modified_gmt":"2024-10-03T09:46:20","slug":"customer-service-action-plan","status":"publish","type":"page","link":"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/","title":{"rendered":"Plean Gn\u00edomha\u00edochta um Sheirbh\u00eds do Chustaim\u00e9ir\u00ed"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29671\" class=\"elementor elementor-29671\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6204a478 elementor-section-full_width elementor-section-height-min-height elementor-section-stretched elementor-section-items-bottom elementor-section-height-default\" data-id=\"6204a478\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51eebb8f\" data-id=\"51eebb8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1994d51b elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1994d51b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Plean Gn\u00edomha\u00edochta um Sheirbh\u00eds do Chustaim\u00e9ir\u00ed<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa90beb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa90beb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec88d50\" data-id=\"ec88d50\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d1447a elementor-widget elementor-widget-menu-anchor\" data-id=\"2d1447a\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"content\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46ee737 elementor-widget elementor-widget-heading\" data-id=\"46ee737\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">An d\u00e1 phrionsabal d\u00e9ag<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fbf435a elementor-widget elementor-widget-text-editor\" data-id=\"3fbf435a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tLeagann an m\u00e9id seo a leanas amach an d\u00e1 phrionsabal d\u00e9ag, mar at\u00e1 faofa ag an Rialtas ar a bhfuil tionscnaimh Sheirbh\u00eds do Chustaim\u00e9ir\u00ed Bhord Oideachais agus Oili\u00fana Chill Chainnigh agus Cheatharlach bunaithe agus leagann s\u00e9 amach cad a dh\u00e9anfaimid chun na prionsabail seo a chur i ngn\u00edomh.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-337dd0f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"337dd0f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce0b804\" data-id=\"ce0b804\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39d33c3 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"39d33c3\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-1\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Caighde\u00e1in Seirbh\u00edse C\u00e1il\u00edochta |<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-2\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comhionannas agus \u00c9ags\u00falacht |<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-3\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Rochtain Fhisici\u00fail |<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-4\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Eolas<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-412cbc0 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"412cbc0\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-5\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tr\u00e1th\u00falacht agus C\u00fairt\u00e9is |<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-6\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gear\u00e1in |<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-7\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Achomhairc |<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-8\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comhairli\u00fach\u00e1n agus Meas\u00fan\u00fa<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fe5749 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9fe5749\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-9\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Rogha |<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-10\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comhionannas na dTeangacha Oifigi\u00fala |<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-11\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comhord\u00fa |<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/#cus-12\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Custaim\u00e9ir Inmhe\u00e1nach<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5cb36a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5cb36a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b0f29d\" data-id=\"7b0f29d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae23a6 elementor-widget elementor-widget-heading\" data-id=\"8ae23a6\" data-element_type=\"widget\" id=\"cus-1\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Caighde\u00e1in Seirbh\u00edse C\u00e1il\u00edochta<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-039581e elementor-widget elementor-widget-text-editor\" data-id=\"039581e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>T\u00e1 BOOCCC tiomanta do Chairt Seirbh\u00edse do Chustaim\u00e9ir\u00ed a fhoilsi\u00fa a leagann amach n\u00e1d\u00far agus c\u00e1il\u00edocht na seirbh\u00edse ar f\u00e9idir le custaim\u00e9ir\u00ed (inmhe\u00e1nach agus seachtrach) a bheith ag s\u00fail leo agus at\u00e1 tuillte acu.<\/p><h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3><table width=\"100%\"><tbody><tr><td width=\"10%\"><strong>Pointe<\/strong><\/td><td width=\"90%\"><strong>Gn\u00edomhartha<\/strong><\/td><\/tr><tr><td width=\"10%\"><strong>1.1<\/strong><\/td><td width=\"90%\">A chinnti\u00fa go gcoime\u00e1dtar gach custaim\u00e9ir ar an eolas go hioml\u00e1n faoi na caighde\u00e1in seirbh\u00edse ar f\u00e9idir leo a bheith ag s\u00fail a fh\u00e1il \u00f3 BOOCCC. D\u00e9anfar \u00e9 seo tr\u00ed ch\u00f3ip d\u00e1r gCairt Chustaim\u00e9ir\u00ed a chur ar f\u00e1il i ngach oifig phoibl\u00ed, scoil agus ionad de chuid BOOCCC<\/td><\/tr><tr><td><strong>1.2<\/strong><\/td><td>A chinnti\u00fa go bhfuil c\u00f3ip dhigiteach den Chairt do Chustaim\u00e9ir\u00ed agus den Phlean Gn\u00edomha\u00edochta um Sheirbh\u00eds do Chustaim\u00e9ir\u00ed ar f\u00e1il le h\u00edosl\u00f3d\u00e1il \u00f3 shu\u00edomh Gr\u00e9as\u00e1in BOOCCC (www.kcetb.ie)<\/td><\/tr><tr><td><strong>1.3<\/strong><\/td><td>Tiomantas do sheachadadh na ngn\u00edomhartha at\u00e1 leagtha amach sa Phlean Gn\u00edomha\u00edochta um Sheirbh\u00eds do Chustaim\u00e9ir\u00ed agus tuarasc\u00e1il a th\u00e1irgeadh le foilsi\u00fa sa Tuarasc\u00e1il Bhliant\u00fail<\/td><\/tr><tr><td><strong>1.4<\/strong><\/td><td>Oili\u00faint ar sheirbh\u00eds ardchaighde\u00e1in do chustaim\u00e9ir\u00ed a shol\u00e1thar don fhoireann mar iarracht cult\u00far s\u00e1rmhaitheasa a th\u00f3g\u00e1il i seirbh\u00eds do chustaim\u00e9ir\u00ed ag BOOCCC. Cuirfear oili\u00faint ar f\u00e1il go h\u00e1irithe do bhaill foirne a bhfuil r\u00f3il shaini\u00fala sheachtracha acu maidir le custaim\u00e9ir\u00ed a l\u00e1imhse\u00e1il<\/td><\/tr><tr><td><strong>1.5<\/strong><\/td><td><p>Clo\u00edfear leis na caighde\u00e1in seo a leanas:<\/p><p>\u00a0<\/p><p><strong>Cuairteoir chuig \u00e1r n-oifig\u00ed, \u00e1r scoileanna agus \u00e1r n-ionaid<\/strong><\/p><ul><li>Cinnteoimid go bhfeicfear cuairteoir\u00ed go ponc\u00fail le linn gn\u00e1thuaireanta oifige (9am go 5pm, Luan go hAoine) agus go nd\u00e9ile\u00e1iltear leo go pras agus go h\u00e9ifeachtach.<\/li><li>D\u00e9ile\u00e1lfaimid len\u00e1r gcustaim\u00e9ir\u00ed go l\u00e9ir ar bhealach b\u00e9asach, c\u00fairt\u00e9iseach agus cothrom<\/li><li>Cinnteoimid go nd\u00e9ile\u00e1lfar le gach fiosr\u00fach\u00e1n go pras agus go h\u00e9ifeachtach<\/li><li>Cuirfimid \u00e1iseanna ar f\u00e1il at\u00e1 s\u00e1bh\u00e1ilte agus coinnithe ar ardchaighde\u00e1n<\/li><li>Beidh meas againn ar do phr\u00edobh\u00e1ideachas agus ar do r\u00fandacht<\/li><\/ul><p>\u00a0<\/p><p><strong>Glaonna teileaf\u00f3in<\/strong><\/p><ul><li>Beimid ar f\u00e1il chun glaonna teileaf\u00f3in a fhreagairt le linn gn\u00e1thuaireanta oifige (9am go 5pm, Luan-Aoine)<\/li><li>D\u00e9anfaimid \u00e1r nd\u00edcheall gach glaoch a fhreagairt go pras, ag aithint sinn f\u00e9in agus \u00e1r r\u00e9imse oibre<\/li><li>Beimid dea-bh\u00e9asach, cabhrach, agus d\u00e9anfaimid \u00e1r nd\u00edcheall eolas soil\u00e9ir agus ceart a shol\u00e1thar<\/li><li>Mura f\u00e9idir linn an fhaisn\u00e9is cheart a shol\u00e1thar l\u00e1ithreach, t\u00f3gfaimid sonra\u00ed an chustaim\u00e9ara agus cuirfimid glaoch ar ais orthu<\/li><li>N\u00ed nascfaimid glaoiteoir\u00ed le gl\u00f3rphost ach amh\u00e1in nuair nach bhfuil an duine ar mian leo labhairt leis ar f\u00e1il, agus d\u00e9anfaimid iarracht freagra a thabhairt ar theachtaireachta\u00ed gl\u00f3rphoist laistigh de l\u00e1 oibre amh\u00e1in.<\/li><\/ul><p>\u00a0<\/p><p><strong>Litreacha seolta chuig BOOCCC<\/strong><\/p><ul><li>T\u00e1 s\u00e9 mar aidhm againn gach comhfhreagras poist a admh\u00e1il laistigh de ch\u00faig l\u00e1 oibre tar \u00e9is \u00e9 a fh\u00e1il, agus freagra substainti\u00fail a eisi\u00faint ar cheist laistigh de 20 l\u00e1 oibre.<\/li><li>Nuair nach f\u00e9idir \u00e9 seo a dh\u00e9anamh, cuirfimid in i\u00fal cad iad na c\u00faiseanna at\u00e1 leis an moill<\/li><li>Cuirfimid ainm teagmh\u00e1la, seoladh agus uimhir theileaf\u00f3in ar f\u00e1il i ngach comhfhreagras a eiseofar<\/li><li>Scr\u00edobhfaimid chomh soil\u00e9ir agus chomh simpl\u00ed agus is f\u00e9idir, ag coinne\u00e1il t\u00e9arma\u00ed teicni\u00fala chomh h\u00edseal agus is f\u00e9idir. M\u00e1 \u00fas\u00e1idimid t\u00e9arma\u00ed teicni\u00fala n\u00f3 acrainmneacha, m\u00edneoimid iad.<\/li><\/ul><p>\u00a0<\/p><p><strong>R\u00edomhphost<\/strong><\/p><ul><li>D\u00e9anfaimid \u00e1r nd\u00edcheall gach comhfhreagras a admh\u00e1il laistigh de thr\u00ed l\u00e1 oibre agus d\u00e9anfaimid iarracht freagra a thabhairt laistigh de ch\u00faig l\u00e1 oibre n\u00f3 n\u00edos l\u00fa<\/li><li>Cinnteoimid go n-\u00e1ir\u00edonn \u00e1r gcomhfhreagras r\u00edomhphoist go l\u00e9ir ainm teagmh\u00e1la, uimhir theileaf\u00f3in agus seoladh r\u00edomhphoist<\/li><li>M\u00e1s g\u00e1 fiosr\u00fach\u00e1n custaim\u00e9ara a chur ar aghaidh chuig seirbh\u00eds n\u00f3 ionad eile laistigh de BOOCCC, cuirfimid \u00e9 sin in i\u00fal don chustaim\u00e9ir go bhfuil s\u00e9 sin d\u00e9anta againn agus chuig an bhfuil an cheist curtha ar aghaidh.<\/li><li>Scr\u00edobhfaimid go soil\u00e9ir agus go simpl\u00ed, ag seachaint t\u00e9arma\u00ed teicni\u00fala oiread agus is f\u00e9idir<\/li><li>Beidh s\u00edni\u00fa r\u00edomhphoist ag gach ball foirne ina mbeidh eolas teagmh\u00e1la ar a gcomhfhreagras<\/li><li>Sa ch\u00e1s go mb\u00edonn ball foirne as l\u00e1thair ar feadh dh\u00e1 l\u00e1 n\u00f3 n\u00edos m\u00f3, \u00fas\u00e1idfidh s\u00e9\/s\u00ed r\u00edomhphost \u2018as oifig\u2019 a shol\u00e1thra\u00edonn teagmh\u00e1il eile<\/li><\/ul><p>\u00a0<\/p><p><strong>Su\u00edomh Gr\u00e9as\u00e1in<\/strong><\/p><ul><li>D\u00e9anfaimid \u00e1r nd\u00edcheall a chinnti\u00fa go bhfuil an t-eolas ar \u00e1r su\u00edomh Gr\u00e9as\u00e1in soil\u00e9ir agus cruinn, agus go m\u00edneofar aon t\u00e9arma\u00ed teicni\u00fala agus acrainmneacha mar is cu\u00ed.<\/li><li>Cuirfimid an fhaisn\u00e9is, na foirmeacha agus na foilseach\u00e1in riachtanacha ar fad ar f\u00e1il ar \u00e1r su\u00edomh Gr\u00e9as\u00e1in ar f\u00e9idir rochtain a fh\u00e1il orthu de r\u00e9ir mar a bheidh t\u00fa \u00e1isi\u00fail<\/li><li>Cinnteoimid go gcomhl\u00edonann \u00e1r su\u00edomh Gr\u00e9as\u00e1in caighde\u00e1in inrochtaineachta<\/li><\/ul><p>\u00a0<\/p><p><strong>Mura bhfuil custaim\u00e9ir s\u00e1sta<\/strong><\/p><ul><li>D\u00e9ile\u00e1lfaimid le haon ghear\u00e1n ar bhealach oscailte oibiacht\u00fail<\/li><li>Admh\u00f3far gear\u00e1in fhoirmi\u00fala laistigh de ch\u00faig l\u00e1 oibre agus tabharfar freagra orthu laistigh de 20 l\u00e1 oibre<\/li><li>M\u00e1 t\u00e1 n\u00e1d\u00far an ghear\u00e1in \u00f3 chustaim\u00e9ir\u00ed casta, cuirfimid in i\u00fal d\u00f3ibh an t-amsc\u00e1la s\u00ednte a theasta\u00edonn<\/li><\/ul><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-195a9b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"195a9b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ecbf76\" data-id=\"2ecbf76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0540b0 elementor-widget elementor-widget-heading\" data-id=\"b0540b0\" data-element_type=\"widget\" id=\"cus-2\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comhionannas agus \u00c9ags\u00falacht<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1bb6945 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1bb6945\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e39c3a\" data-id=\"4e39c3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d46521 elementor-widget elementor-widget-text-editor\" data-id=\"5d46521\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>T\u00e1 BOOCCC tiomanta do sheirbh\u00eds ardchaighde\u00e1in a shol\u00e1thar d\u00e1r gcustaim\u00e9ir\u00ed go l\u00e9ir agus d\u00e9anfaimid \u00e1r nd\u00edcheall a chinnti\u00fa nach nd\u00e9anfar idirdheal\u00fa in aghaidh aon duine mar gheall ar a inscne, a st\u00e1das p\u00f3sta, a st\u00e1das teaghlaigh, a gclaonadh gn\u00e9asach, a gcreideamh reiligi\u00fanach, a aois, a m\u00edchumas, a chine n\u00f3 a bhallra\u00edocht den phobal. Lucht Si\u00fail. D\u00e9anfaimid freastal ar \u00e9ags\u00falacht agus oibreoimid chun \u00e1r seirbh\u00eds\u00ed a dh\u00e9anamh n\u00edos inrochtana do dhaoine at\u00e1 th\u00edos le bochtaineacht agus eisiamh s\u00f3isialta.<\/p><h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3><p>\u00a0<\/p><table><tbody><tr><td width=\"10%\"><strong>Pointe<\/strong><\/td><td width=\"90%\"><strong>Gn\u00edomhartha<\/strong><\/td><\/tr><tr><td><strong>2.1<\/strong><\/td><td>Feasacht a ard\u00fa ar Dhualgas um Chomhionannas agus Cearta Daonna na hEarn\u00e1la Poibl\u00ed, eolas a chur ar \u00e1r bhfoireann ar a n-oibleag\u00e1id\u00ed maidir leis seo, agus oili\u00faint chomhionannais\/\u00e9ags\u00falachta a shol\u00e1thar de r\u00e9ir mar is cu\u00ed.<\/td><\/tr><tr><td><strong>2.2<\/strong><\/td><td>Lean\u00faint le hAlt 25 den Acht um M\u00edchumas 2005 a chomhl\u00edonadh, a \u00e9il\u00edonn ar gach roinn agus gn\u00edomhaireacht rialtais a chinnti\u00fa go bhfuil codanna d\u00e1 bhfoirgnimh, chomh fada agus is ind\u00e9anta, inrochtana do dhaoine faoi mh\u00edchumas, n\u00f3 socruithe cu\u00ed eile a dh\u00e9anamh de r\u00e9ir mar is g\u00e1.<\/td><\/tr><tr><td><strong>2.3<\/strong><\/td><td>Maoini\u00fa a lorg chun Oifigeach EDI (Comhionannas, \u00c9ags\u00falacht agus Cuimsi\u00fa) a cheapadh do BOOCCC<\/td><\/tr><tr><td><strong>2.4<\/strong><\/td><td>A chinnti\u00fa go n-\u00e1ir\u00edtear in\u00e1r Strait\u00e9is Chumars\u00e1ide modhanna cumars\u00e1ide chun rochtain ar fhaisn\u00e9is a chinnti\u00fa do dhaoine ag gach leibh\u00e9al litearthachta\/teanga<\/td><\/tr><tr><td><strong>2.5<\/strong><\/td><td>Gr\u00fapa oibre um Chomhionannas agus Cearta Daonna san Earn\u00e1il Phoibl\u00ed a bhun\u00fa<\/td><\/tr><tr><td><strong>2.6<\/strong><\/td><td>A chinnti\u00fa go bhfuil taca\u00edochta\u00ed oideachais cu\u00ed i bhfeidhm do dh\u00eddeanaithe, iarrth\u00f3ir\u00ed tearmainn, inimircigh, baill den lucht si\u00fail etc. nuair a fhreastala\u00edonn siad ar \u00e1r scoileanna\/ionaid.<\/td><\/tr><tr><td><strong>2.7<\/strong><\/td><td>A chinnti\u00fa go bhfreastala\u00edtear ar riachtanais \u00e9ags\u00fala \u00e1r gcuid mac l\u00e9inn, a mh\u00e9id is f\u00e9idir, laistigh de na seirbh\u00eds\u00ed a chuirtear ar f\u00e1il, lena n-\u00e1ir\u00edtear taca\u00edocht do cheisteanna a mb\u00edonn tionchar acu ar an bhfoghlaim laistigh d\u00e1r scoileanna agus d\u00e1r n-ionaid.<\/td><\/tr><tr><td><strong>2.8<\/strong><\/td><td>Lean\u00faint ar aghaidh ag sol\u00e1thar uaireanta oibre sol\u00fabtha agus raon roghanna oibre de r\u00e9ir na reachta\u00edochta \u00e1bhartha<\/td><\/tr><tr><td><strong>2.9<\/strong><\/td><td>Lean\u00faint ar aghaidh ag athbhreithni\u00fa agus ag forbairt \u00e1r gcleachtais earca\u00edochta agus roghn\u00f3ireachta de r\u00e9ir na reachta\u00edochta \u00e1bhartha agus an dea-chleachtais<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab5fd5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab5fd5d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55b0d64\" data-id=\"55b0d64\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79be290 elementor-widget elementor-widget-heading\" data-id=\"79be290\" data-element_type=\"widget\" id=\"cus-3\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Rochtain Fhisici\u00fail<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f31a87b elementor-widget elementor-widget-text-editor\" data-id=\"f31a87b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>T\u00e1 BOOCCC tiomanta d\u2019fhoirgnimh phoibl\u00ed at\u00e1 glan, s\u00e1bh\u00e1ilte, inrochtana a shol\u00e1thar, sp\u00e1sanna pr\u00edobh\u00e1ideacha a shol\u00e1thar chun bualadh le custaim\u00e9ir\u00ed nuair is g\u00e1, n\u00f3 nuair is cu\u00ed.<\/p><h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3><table><tbody><tr><td width=\"10%\"><strong>Pointe<\/strong><\/td><td width=\"90%\"><strong>Gn\u00edomhartha<\/strong><\/td><\/tr><tr><td width=\"84\"><strong>3.1<\/strong><\/td><td width=\"516\">Alt 25 den Acht um M\u00edchumas 2005 a chomhl\u00edonadh, a \u00e9il\u00edonn ar gach roinn agus gn\u00edomhaireacht rialtais a chinnti\u00fa go bhfuil codanna d\u00e1 bhfoirgnimh, a mh\u00e9id is ind\u00e9anta, inrochtana do dhaoine faoi mh\u00edchumas, n\u00f3 socruithe cu\u00ed eile a dh\u00e9anamh de r\u00e9ir mar is g\u00e1.<\/td><\/tr><tr><td width=\"84\"><strong>3.2<\/strong><\/td><td width=\"516\">Ini\u00fachta\u00ed Sl\u00e1inte agus S\u00e1bh\u00e1ilteachta a dh\u00e9anamh ar \u00e1r bhfoirgnimh chun a chinnti\u00fa go bhfuil siad glan, compordach agus go gcomhl\u00edonann siad caighde\u00e1in sl\u00e1inte agus s\u00e1bh\u00e1ilteachta ceirde<\/td><\/tr><tr><td width=\"84\"><strong>3.3<\/strong><\/td><td width=\"516\">Lean\u00faint de bheith r\u00e9amhghn\u00edomhach agus iarratas \u00e1 dh\u00e9anamh chuig an Roinn Oideachais (RO) ar mhaoini\u00fa chun caighde\u00e1n \u00e1r scoileanna a fheabhs\u00fa<\/td><\/tr><tr><td width=\"84\"><strong>3.4<\/strong><\/td><td width=\"516\">Tosa\u00edocht a thabhairt do sheachadadh tionscadal bonneagair, lena n-\u00e1ir\u00edtear foirgnimh nua agus\/n\u00f3 s\u00ednt\u00ed, chun freastal ar riachtanais oideachais agus oili\u00fana nua-aimseartha.<\/td><\/tr><tr><td width=\"84\"><strong>3.5<\/strong><\/td><td width=\"516\">Lean\u00faint de bheith r\u00e9amhghn\u00edomhach maidir le hiarratas a dh\u00e9anamh chuig SOLAS ar mhaoini\u00fa chun caighde\u00e1n \u00e1r n-ionad Breisoideachais agus Oili\u00fana a fheabhs\u00fa<\/td><\/tr><tr><td width=\"84\"><strong>3.6<\/strong><\/td><td width=\"516\">Tabhair tosa\u00edocht do na caighde\u00e1in chomhshaoil is airde maidir le foirgnimh nua (rang\u00fa NZEB etc.)<\/td><\/tr><tr><td width=\"84\"><strong>3.7<\/strong><\/td><td width=\"516\">A chinnti\u00fa go nd\u00e9antar meas\u00fanuithe riosca nuair is cu\u00ed agus go gcoime\u00e1dtar s\u00e1bh\u00e1ilteacht na foirne i ngach scoil agus ionad<\/td><\/tr><tr><td width=\"84\"><strong>3.8<\/strong><\/td><td width=\"516\">A chinnti\u00fa go bhfuil rochtain ag CRSanna ar oili\u00faint chu\u00ed<\/td><\/tr><tr><td width=\"84\"><strong>3.9<\/strong><\/td><td width=\"516\">Cinntigh go bhfuil \u00e1iseanna p\u00e1irce\u00e1la d\u00f3thanacha ag gach scoil\/ionad\/foirgneamh<\/td><\/tr><tr><td width=\"84\"><strong>3.10<\/strong><\/td><td width=\"516\">Cinntigh go bhfuil marcanna url\u00e1ir in\u00e1r bhfoirgnimh go l\u00e9ir nuair is g\u00e1<\/td><\/tr><tr><td width=\"84\"><strong>3.11<\/strong><\/td><td width=\"516\">A chinnti\u00fa go bhfuil trealamh speisialta againn nuair is g\u00e1 agus go gcuirtear teagasc, faisn\u00e9is agus oili\u00faint ar f\u00e1il don fhoireann de r\u00e9ir mar is g\u00e1<\/td><\/tr><\/tbody><\/table><p><br \/><br \/><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d86a265 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d86a265\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ccc3df\" data-id=\"6ccc3df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-597289d elementor-widget elementor-widget-heading\" data-id=\"597289d\" data-element_type=\"widget\" id=\"cus-4\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eolas<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7df26b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7df26b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f71f03\" data-id=\"0f71f03\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12c930c elementor-widget elementor-widget-text-editor\" data-id=\"12c930c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>T\u00e1 BOOCCC tiomanta do fhaisn\u00e9is a shol\u00e1thar at\u00e1 soil\u00e9ir, tr\u00e1th\u00fail agus cruinn agus a chomhl\u00edonann riachtanais daoine a bhfuil sainriachtanais acu.<\/p><h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3><p><strong>\u00a0<\/strong><\/p><table><tbody><tr><td width=\"84\"><strong>Pointe<\/strong><\/td><td width=\"510\"><strong>Gn\u00edomhartha<\/strong><\/td><\/tr><tr><td width=\"84\"><strong>4.1<\/strong><\/td><td width=\"510\">D\u00e9an su\u00edomh Gr\u00e9as\u00e1in BOOCCC a athdhearadh chun \u00e9 a dh\u00e9anamh n\u00edos inrochtana agus n\u00edos so-\u00fas\u00e1idte<\/td><\/tr><tr><td width=\"84\"><strong>4.2<\/strong><\/td><td width=\"510\">D\u00e9an athbhreithni\u00fa ar an tairseach foirne lena chinnti\u00fa go bhfuil s\u00e9 cothrom le d\u00e1ta agus go bhfuil an fhaisn\u00e9is \u00e1bhartha foirne ar fad ann<\/td><\/tr><tr><td width=\"84\"><strong>4.3<\/strong><\/td><td width=\"510\">Athbhreithni\u00fa agus athail\u00edni\u00fa a dh\u00e9anamh ar \u00e1r n-\u00fas\u00e1id a bhaintear as na me\u00e1in sh\u00f3isialta mar uirlis chun nuashonruithe tr\u00e1th\u00fala a shol\u00e1thar ar sheirbh\u00eds\u00ed<\/td><\/tr><tr><td width=\"84\"><strong>4.4<\/strong><\/td><td width=\"510\">D\u00e9an athbhreithni\u00fa lean\u00fanach ar fhoirmeacha, ar bhr\u00f3isi\u00fair agus ar bhileoga eolais at\u00e1 ar f\u00e1il don phobal lena chinnti\u00fa go n-\u00fas\u00e1ideann siad B\u00e9arla simpl\u00ed, go bhfuil siad \u00e9asca le tuiscint agus le comhl\u00e1n\u00fa.<\/td><\/tr><tr><td width=\"84\"><strong>4.5<\/strong><\/td><td width=\"510\">\u00das\u00e1id a bhaint as ilbheala\u00ed chun faisn\u00e9is a scaipeadh ar an bhfoireann, ar mhic l\u00e9inn agus ar fhoghlaimeoir\u00ed agus ar an bpobal, tr\u00ed bheala\u00ed ar l\u00edne, ar na me\u00e1in sh\u00f3isialta agus ar bheala\u00ed foilsithe<\/td><\/tr><tr><td width=\"84\"><strong>4.6<\/strong><\/td><td width=\"510\">A chinnti\u00fa go bhfuil \u00e1r bhfoireann feasach ar \u00e1r mbeartais cumars\u00e1ide agus me\u00e1n s\u00f3isialta agus na ceanglais \u00e1bhartha laistigh de na beartais a mb\u00edonn tionchar acu ar \u00e1r gcumars\u00e1id inmhe\u00e1nach agus sheachtrach<\/td><\/tr><tr><td width=\"84\"><strong>4.7<\/strong><\/td><td width=\"510\">Strait\u00e9is mharga\u00edochta a fhorbairt d\u00e1r gc\u00farsa\u00ed agus d\u00e1r seirbh\u00eds\u00ed, lena n-\u00e1ir\u00edtear d\u00e1ileadh \u00e1bhar marga\u00edochta, ag cinnti\u00fa go bhfuil \u00e1r seirbh\u00eds\u00ed agus \u00e1r gc\u00farsa\u00ed \u00e1 marga\u00edocht don lucht f\u00e9achana cu\u00ed agus in \u00e1iteanna \u00e1bhartha<\/td><\/tr><tr><td width=\"84\"><strong>4.8<\/strong><\/td><td width=\"510\">Treoirleabhar branda a fhorbairt agus a fhoilsi\u00fa do BOOCCC chun tac\u00fa le forbairt branda agus cult\u00far l\u00e1idir comhsheasmhach don eagra\u00edocht<\/td><\/tr><tr><td width=\"84\"><strong>4.9<\/strong><\/td><td width=\"510\">Cuir liosta de shonra\u00ed teagmh\u00e1la cothrom le d\u00e1ta ar f\u00e1il d\u2019fhoireann l\u00e1rnach BOOCCC tr\u00edd an tairseach foirne<\/td><\/tr><tr><td width=\"84\"><strong>4.10<\/strong><\/td><td width=\"510\">Athbhreithni\u00fa a dh\u00e9anamh ar chomhartha\u00edocht sheachtrach lasmuigh d\u00e1r bhfoirgnimh chun a chinnti\u00fa go bhfuil s\u00e9 cruinn agus \u00fas\u00e1ideach do chustaim\u00e9ir\u00ed inmhe\u00e1nacha agus seachtracha<\/td><\/tr><\/tbody><\/table><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd351e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd351e8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ce3045\" data-id=\"1ce3045\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0de8a4 elementor-widget elementor-widget-heading\" data-id=\"e0de8a4\" data-element_type=\"widget\" id=\"cus-5\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tr\u00e1th\u00falacht agus c\u00fairt\u00e9is<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45021f7 elementor-widget elementor-widget-text-editor\" data-id=\"45021f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tT\u00e1 BOOCCC tiomanta do sheirbh\u00eds\u00ed ardchaighde\u00e1in a shol\u00e1thar le c\u00fairt\u00e9is, \u00edogaireacht agus leis an moill is l\u00fa.\n<h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3>\n<strong>\u00a0<\/strong>\n<table>\n<tbody>\n<tr>\n<td width=\"75\"><strong>Pointe<\/strong><\/td>\n<td width=\"483\"><strong>Gn\u00edomhartha<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"75\"><strong>5.1<\/strong><\/td>\n<td width=\"483\">A chinnti\u00fa go gcaitear go c\u00fairt\u00e9iseach le custaim\u00e9ir\u00ed agus go nd\u00e9ile\u00e1iltear le fiosr\u00fach\u00e1in go pras agus go h\u00e9ifeachtach<\/td>\n<\/tr>\n<tr>\n<td width=\"75\"><strong>5.2<\/strong><\/td>\n<td width=\"483\">A chinnti\u00fa go nd\u00e9ile\u00e1iltear le gach cumars\u00e1id teileaf\u00f3in leis an oifig ar bhealach \u00e9ifeachtach, tr\u00e1th\u00fail agus c\u00fairt\u00e9iseach<\/td>\n<\/tr>\n<tr>\n<td width=\"75\"><strong>5.3<\/strong><\/td>\n<td width=\"483\">A chinnti\u00fa go dtugann gach ball foirne a n-ainm agus a rann\u00f3g agus iad ag freagairt glaonna teileaf\u00f3in<\/td>\n<\/tr>\n<tr>\n<td width=\"75\"><strong>5.4<\/strong><\/td>\n<td width=\"483\">A chinnti\u00fa go nd\u00e9antar teachtaireachta\u00ed gl\u00f3rphoist a nuashonr\u00fa go rialta agus go bhfreagra\u00edtear gach teachtaireacht gl\u00f3rphoist laistigh de thr\u00ed l\u00e1 oibre<\/td>\n<\/tr>\n<tr>\n<td width=\"75\"><strong>5.5<\/strong><\/td>\n<td width=\"483\">Cinntigh go gcuirtear sonra\u00ed teagmh\u00e1la ar f\u00e1il ar gach cumars\u00e1id scr\u00edofa n\u00f3 r\u00edomhphoist<\/td>\n<\/tr>\n<tr>\n<td width=\"75\"><strong>5.6<\/strong><\/td>\n<td width=\"483\">Admh\u00e1il go bhfuarthas cumars\u00e1id scr\u00edofa laistigh de fhr\u00e1ma ama ar leith. Murar f\u00e9idir d\u00e9ile\u00e1il leis an \u00e1bhar go pras, eiseofar freagra eatramhach<\/td>\n<\/tr>\n<tr>\n<td width=\"75\"><strong>5.7<\/strong><\/td>\n<td width=\"483\">Oili\u00faint ar sheirbh\u00eds ardchaighde\u00e1in do chustaim\u00e9ir\u00ed a shol\u00e1thar don fhoireann mar iarracht cult\u00far s\u00e1rmhaitheasa a th\u00f3g\u00e1il i seirbh\u00eds do chustaim\u00e9ir\u00ed ag BOOCCC. Cuirfear oili\u00faint ar f\u00e1il go h\u00e1irithe do bhaill foirne a bhfuil r\u00f3il shaini\u00fala sheachtracha acu maidir le custaim\u00e9ir\u00ed a l\u00e1imhse\u00e1il<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e021ffc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e021ffc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bc9a1a\" data-id=\"7bc9a1a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1fee87 elementor-widget elementor-widget-heading\" data-id=\"a1fee87\" data-element_type=\"widget\" id=\"cus-6\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gear\u00e1in<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f0af58 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f0af58\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c11e5e\" data-id=\"2c11e5e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6aaf32 elementor-widget elementor-widget-text-editor\" data-id=\"d6aaf32\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tCoinneoidh BOOCCC c\u00f3ras dea-fh\u00f3gartha, inrochtana, tr\u00e9dhearcach agus simpl\u00ed le h\u00fas\u00e1id chun d\u00e9ile\u00e1il le gear\u00e1in faoi ch\u00e1il\u00edocht na seirbh\u00edse a chuirtear ar f\u00e1il n\u00f3 faoi chinnt\u00ed a ghlactar i nd\u00e1il le seirbh\u00eds\u00ed. Cinnteoimid go dtabharfar taca\u00edocht agus go dt\u00e9itear i gcomhairle len\u00e1r bhfoireann maidir le saincheisteanna seachadta seirbh\u00edse.\n<h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3>\n<strong>\u00a0<\/strong>\n<table>\n<tbody>\n<tr>\n<td width=\"66\"><strong>Pointe<\/strong><\/td>\n<td width=\"492\"><strong>Gn\u00edomhartha<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>6.1<\/strong><\/td>\n<td width=\"492\">D\u00e9ile\u00e1il le gach gear\u00e1n laistigh de na fr\u00e1ma\u00ed ama at\u00e1 leagtha s\u00edos in\u00e1r N\u00f3s Imeachta Gear\u00e1n<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>6.2<\/strong><\/td>\n<td width=\"492\">An N\u00f3s Imeachta um Ghear\u00e1in um Sheirbh\u00eds do Chustaim\u00e9ir\u00ed a phoibli\u00fa ar \u00e1r dtairseach foirne agus ar \u00e1r su\u00edomh Gr\u00e9as\u00e1in agus cinntigh go bhfuil rochtain \u00e9asca air<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>6.3<\/strong><\/td>\n<td width=\"492\">A chinnti\u00fa go nd\u00e9ile\u00e1iltear le gach gear\u00e1n go pras, go cothrom, go neamhchlaonta agus faoi r\u00fan<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>6.4<\/strong><\/td>\n<td width=\"492\">Gach gear\u00e1n a phr\u00f3ise\u00e1il de r\u00e9ir an Rialach\u00e1in Ghinear\u00e1lta um Chosaint Sonra\u00ed<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>6.5<\/strong><\/td>\n<td width=\"492\">Monat\u00f3ireacht a dh\u00e9anamh ar ghear\u00e1in lena chinnti\u00fa go gcuirtear feabhas ar sheirbh\u00eds\u00ed amach anseo nuair is g\u00e1<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>6.6<\/strong><\/td>\n<td width=\"492\">Clo\u00ed leis an\u00a0<a role=\"link\" href=\"https:\/\/kilkennycarlow.etb.ie\/wp-content\/uploads\/2020\/02\/Procedure-for-dealing-with-complaints-made-by-Parents-2018.pdf\">N\u00f3s Imeachta maidir le Gear\u00e1in a Phr\u00f3ise\u00e1il a dh\u00e9anann Tuismitheoir\u00ed\/Caomhn\u00f3ir\u00ed Mac L\u00e9inn n\u00f3 Foghlaimeoir(\u00ed) Aosacha 2018<\/a>\u00a0i gc\u00e1s ina bhfuil gear\u00e1n d\u00e9anta ag tuismitheoir\/caomhn\u00f3ir dalta n\u00f3 foghlaimeora aosaigh i gcoinne ball foirne, agus na p\u00e1irtithe go l\u00e9ir a bhfuil baint acu leis a chur ar an eolas. den n\u00f3s imeachta<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a13f8a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a13f8a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-81b9b88\" data-id=\"81b9b88\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-daf550c elementor-widget elementor-widget-heading\" data-id=\"daf550c\" data-element_type=\"widget\" id=\"cus-7\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Achomhairc<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b72fbdd elementor-widget elementor-widget-text-editor\" data-id=\"b72fbdd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Coinneoidh BOOCCC c\u00f3ras achomhairc\/athbhreithnithe foirmi\u00fail, dea-fh\u00f3gartha, inrochtana, tr\u00e9dhearcach agus simpl\u00ed le h\u00fas\u00e1id do chustaim\u00e9ir\u00ed at\u00e1 m\u00edsh\u00e1sta le cinnt\u00ed maidir le seirbh\u00eds\u00ed.<\/p><h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3><p><strong>\u00a0<\/strong><\/p><table><tbody><tr><td width=\"75\"><p><strong>Pointe<\/strong><\/p><\/td><td width=\"529\"><p><strong>Gn\u00edomhartha<\/strong><\/p><\/td><\/tr><tr><td width=\"75\"><p><strong>7.1<\/strong><\/p><\/td><td width=\"529\"><p>Gach achomharc a l\u00e1imhse\u00e1il laistigh de na fr\u00e1ma\u00ed ama at\u00e1 leagtha s\u00edos in\u00e1r N\u00f3s Imeachta Gear\u00e1n do Chustaim\u00e9ir\u00ed<\/p><\/td><\/tr><tr><td width=\"75\"><p><strong>7.2<\/strong><\/p><\/td><td width=\"529\"><p>A chinnti\u00fa go gcaitear le gach achomharc go pras, go cothrom, go neamhchlaonta agus faoi r\u00fan<\/p><\/td><\/tr><tr><td width=\"75\"><p><strong>7.3<\/strong><\/p><\/td><td width=\"529\"><p>Pr\u00f3ise\u00e1lfar taifid na n-achomharc de r\u00e9ir an Rialach\u00e1in Ghinear\u00e1lta um Chosaint Sonra\u00ed<\/p><\/td><\/tr><tr><td width=\"75\"><p><strong>7.4<\/strong><\/p><\/td><td width=\"529\"><p>A chinnti\u00fa go gcoime\u00e1dtar aiseolas \u00f3n N\u00f3s Imeachta Achomharc Custaim\u00e9ir\u00ed faoi athbhreithni\u00fa<\/p><\/td><\/tr><\/tbody><\/table><p><br \/><br \/><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f980b72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f980b72\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a3df821\" data-id=\"a3df821\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ec8984 elementor-widget elementor-widget-heading\" data-id=\"7ec8984\" data-element_type=\"widget\" id=\"cus-8\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comhairli\u00fach\u00e1n agus Meas\u00fan\u00fa<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f91cb0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f91cb0a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4eb8047\" data-id=\"4eb8047\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65a47fa elementor-widget elementor-widget-text-editor\" data-id=\"65a47fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tT\u00e1 BOOCCC me\u00e1ite ar \u00e9isteacht lena ph\u00e1irtithe leasmhara \u2013 inmhe\u00e1nacha agus seachtracha. Cuireann s\u00e9 luach ar dheiseanna comhairli\u00fach\u00e1in agus rannph\u00e1irt\u00edochta leis an bhfoireann, le mic l\u00e9inn agus le foghlaimeoir\u00ed agus le p\u00e1irtithe leasmhara seachtracha agus tuigeann s\u00e9 go gcinnteoidh an comhairli\u00fach\u00e1n seo go gcuirfear \u00e1r seirbh\u00eds\u00ed ar f\u00e1il ar chaighde\u00e1n n\u00edos airde. T\u00e1 an comhairli\u00fach\u00e1n seo t\u00e1bhachtach i bhforbairt agus i meas\u00fan\u00fa \u00e1r seirbh\u00eds\u00ed.\n<h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3>\n<strong>\u00a0<\/strong>\n<table>\n<tbody>\n<tr>\n<td width=\"66\"><strong>Pointe<\/strong><\/td>\n<td width=\"539\"><strong>Gn\u00edomhartha<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>8.1<\/strong><\/td>\n<td width=\"539\">Meicn\u00edochta\u00ed aiseolais \u00f3 chustaim\u00e9ir\u00ed a fhorbairt, lena n-\u00e1ir\u00edtear \u00fas\u00e1id uirlis\u00ed aiseolais ar l\u00edne agus seisi\u00fain ghr\u00fapa f\u00f3cais inar f\u00e9idir le baill foirne idirghn\u00edomh\u00fa agus smaointe a roinnt (lena n-\u00e1ir\u00edtear mic l\u00e9inn\/foghlaimeoir\u00ed agus tuismitheoir\u00ed)<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>8.2<\/strong><\/td>\n<td width=\"539\">Dul i gcomhairle le geallsealbh\u00f3ir\u00ed ar bhonn lean\u00fanach chun na seirbh\u00eds\u00ed a shol\u00e1thra\u00edtear a fhorbairt agus a fheabhs\u00fa<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>8.3<\/strong><\/td>\n<td width=\"539\">Cult\u00far feabhs\u00fach\u00e1in lean\u00fanaigh a chur chun cinn laistigh den eagra\u00edocht<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>8.4<\/strong><\/td>\n<td width=\"539\">Aiseolas a lorg \u00f3n\u00e1r gcustaim\u00e9ir\u00ed ar chaighde\u00e1n na seirbh\u00eds\u00ed a chuirimid ar f\u00e1il agus tuairisc a thabhairt ar \u00e1r bhfeidhm\u00edocht in\u00e1r dTuarasc\u00e1il Bhliant\u00fail<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>8.5<\/strong><\/td>\n<td width=\"539\">A chinnti\u00fa go nd\u00e9antar anail\u00eds ar an aiseolas \u00f3 na pr\u00f3isis chomhairli\u00fach\u00e1in go l\u00e9ir agus go dtugtar faoi ghn\u00edomhartha chun feabhs\u00fa for\u00e1sach a chinnti\u00fa<\/td>\n<\/tr>\n<tr>\n<td width=\"66\"><strong>8.6<\/strong><\/td>\n<td width=\"539\">Feidhm\u00edocht a thomhas agus a mheas go rialta i gcoinne na ngealltanas in\u00e1r gCairt Chustaim\u00e9ir\u00ed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddbb591 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddbb591\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9900736\" data-id=\"9900736\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb91b31 elementor-widget elementor-widget-heading\" data-id=\"cb91b31\" data-element_type=\"widget\" id=\"cus-9\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Rogha<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd5229d elementor-widget elementor-widget-text-editor\" data-id=\"bd5229d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tLeanfaidh BOOCCC ar aghaidh ag lorg deiseanna chun rogha a shol\u00e1thar maidir le seachadadh seirbh\u00edse, nuair is f\u00e9idir, lena n-\u00e1ir\u00edtear sol\u00fabthacht maidir le seachadadh c\u00farsa\u00ed. \u00das\u00e1idfimid teicneola\u00edochta\u00ed at\u00e1 ar f\u00e1il agus teicneola\u00edochta\u00ed at\u00e1 ag teacht chun cinn chun rochtain agus rogha agus c\u00e1il\u00edocht an tseachadta a chinnti\u00fa.\n<h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3>\n<strong>\u00a0<\/strong>\n<table>\n<tbody>\n<tr>\n<td width=\"84\"><strong>Pointe<\/strong><\/td>\n<td width=\"473\"><strong>Gn\u00edomhartha<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>9.1<\/strong><\/td>\n<td width=\"473\">An raon idirbheart is f\u00e9idir a dh\u00e9anamh ar l\u00edne a leathn\u00fa ionas gur f\u00e9idir le custaim\u00e9ir\u00ed rochtain a fh\u00e1il ar sheirbh\u00eds\u00ed nuair at\u00e1 s\u00e9 \u00e1isi\u00fail d\u00f3ibh.<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>9.2<\/strong><\/td>\n<td width=\"473\">Cinnti\u00fa go mb\u00edonn roghanna teagmh\u00e1la iolracha ar f\u00e1il laistigh den eagra\u00edocht, lena n-\u00e1ir\u00edtear seolta\u00ed teileaf\u00f3in, r\u00edomhphoist agus su\u00edomhanna gr\u00e9as\u00e1in<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>9.3<\/strong><\/td>\n<td width=\"473\">Scr\u00fad\u00fa a dh\u00e9anamh ar theicneola\u00edocht nua chun beala\u00ed \u00e1isi\u00fala eile a fhorbairt chun idirghn\u00edomh\u00fa le baill foirne<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>9.4<\/strong><\/td>\n<td width=\"473\">D\u00e9an ini\u00fachadh ar mhodhanna teagaisc agus oili\u00fana malartacha, lena n-\u00e1ir\u00edtear sol\u00e1thar ar l\u00edne, chun sol\u00fabthacht agus rochtain a mh\u00e9ad\u00fa d\u2019fhoghlaimeoir\u00ed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0cadcab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0cadcab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47c285f\" data-id=\"47c285f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f743537 elementor-widget elementor-widget-heading\" data-id=\"f743537\" data-element_type=\"widget\" id=\"cus-10\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comhionannas na dTeangacha Oifigi\u00fala<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac23274 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac23274\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3c72d2\" data-id=\"d3c72d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f489cc elementor-widget elementor-widget-text-editor\" data-id=\"1f489cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Leanfaidh BOOCCC le seirbh\u00eds\u00ed ardchaighde\u00e1in a shol\u00e1thar tr\u00ed Ghaeilge agus tr\u00ed Bh\u00e9arla agus d\u00e9anfaidh s\u00e9 gach iarracht freastal ar chustaim\u00e9ir\u00ed ar mian leo a ngn\u00f3 a dh\u00e9anamh tr\u00ed mhe\u00e1n na Gaeilge.<\/p><h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3><p><strong>\u00a0<\/strong><\/p><table><tbody><tr><td width=\"75\"><strong>Pointe<\/strong><\/td><td width=\"526\"><strong>Gn\u00edomhartha<\/strong><\/td><\/tr><tr><td width=\"75\"><strong>10.1<\/strong><\/td><td width=\"526\">Clo\u00ed le ceanglais Acht na dTeangacha Oifigi\u00fala 2003<\/td><\/tr><tr><td width=\"75\"><strong>10.2<\/strong><\/td><td width=\"526\">D\u00e9anfaimid gach iarracht freastal ar dhaoine ar mian leo a ngn\u00f3 a dh\u00e9anamh tr\u00ed mhe\u00e1n na Gaeilge agus \u00e9 sin a chur in i\u00fal in\u00e1r gCairt Chustaim\u00e9ir\u00ed<\/td><\/tr><tr><td width=\"75\"><strong>10.3<\/strong><\/td><td width=\"526\">A chinnti\u00fa go bhfuil an Tuarasc\u00e1il Bhliant\u00fail, an R\u00e1iteas Strait\u00e9ise agus foilseach\u00e1in faisn\u00e9ise eile agus pr\u00edomhch\u00e1ip\u00e9is\u00ed beartais arna dt\u00e1irgeadh ag, n\u00f3 thar ceann, BOOCCC ar f\u00e1il i nGaeilge<\/td><\/tr><tr><td width=\"75\"><strong>10.4<\/strong><\/td><td width=\"526\">Lean\u00faint ar aghaidh ag cothabh\u00e1il \u00e1r su\u00edomh Gr\u00e9as\u00e1in i nGaeilge agus i mB\u00e9arla<\/td><\/tr><tr><td width=\"75\"><strong>10.5<\/strong><\/td><td width=\"526\">Cinnti\u00fa go bhfuil comhartha\u00edocht in\u00e1r scoileanna\/ionaid\/oifig\u00ed ar taispe\u00e1int i nGaeilge agus i mB\u00e9arla, mar at\u00e1 sonraithe in Acht na Gaeilge 2003.<\/td><\/tr><tr><td width=\"75\"><strong>10.6<\/strong><\/td><td width=\"526\">Na gn\u00edomhartha at\u00e1 leagtha amach i Sc\u00e9im Teanga BOOCCC a chur i bhfeidhm<\/td><\/tr><tr><td width=\"75\"><strong>10.7<\/strong><\/td><td width=\"526\">Alt 10.1a d\u2019Acht na dTeangacha Oifigi\u00fala a chomhl\u00edonadh \u00f3 Dheireadh F\u00f3mhair 2022 maidir le f\u00f3gra\u00edocht<\/td><\/tr><tr><td width=\"75\"><strong>10.8<\/strong><\/td><td width=\"526\">Taca\u00edocht a thabhairt do bhaill foirne ar mian leo a scileanna Gaeilge a fhorbairt<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54c5997 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54c5997\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c0d77f\" data-id=\"6c0d77f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef4ce7a elementor-widget elementor-widget-heading\" data-id=\"ef4ce7a\" data-element_type=\"widget\" id=\"cus-11\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Comhord\u00fa<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a8ba6 elementor-widget elementor-widget-text-editor\" data-id=\"b2a8ba6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Oibreoidh BOOCCC chun cur chuige n\u00edos comhordaithe agus n\u00edos comhsheasmha\u00ed a fhorbairt maidir le seachadadh \u00e1r seirbh\u00eds\u00ed thar gach roinn san eagra\u00edocht.<\/p><h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3><p><strong>\u00a0<\/strong><\/p><table><tbody><tr><td width=\"75\"><strong>Pointe<\/strong><\/td><td width=\"529\"><strong>Gn\u00edomhartha<\/strong><\/td><\/tr><tr><td width=\"75\"><strong>11.1<\/strong><\/td><td width=\"529\"><p>Lean\u00faint le cur chuige comhth\u00e1ite a fhorbairt maidir le seachadadh \u00e1r seirbh\u00eds\u00ed, lena n-\u00e1ir\u00edtear comhoibri\u00fa le gr\u00fapa\u00ed \u00e1iti\u00fala reacht\u00fala, deonacha agus pobail<\/p><p>\u00a0<\/p><\/td><\/tr><tr><td width=\"75\"><strong>11.2<\/strong><\/td><td width=\"529\">Cuir sonra\u00ed ranna agus seirbh\u00eds\u00ed ar f\u00e1il ar \u00e1r dtairseach foirne agus ar \u00e1r su\u00edomh Gr\u00e9as\u00e1in ionas go mbeidh a fhios ag custaim\u00e9ir\u00ed c\u00e9 leis ar cheart teagmh\u00e1il a dh\u00e9anamh leo.<\/td><\/tr><tr><td width=\"75\"><strong>11.3<\/strong><\/td><td width=\"529\">Cl\u00e1r ionduchtaithe a shol\u00e1thar do bhaill foirne nua lena chinnti\u00fa go dtugtar eolas d\u00f3ibh ar \u00e1r n-eagra\u00edocht agus a seirbh\u00eds\u00ed.<\/td><\/tr><tr><td width=\"75\"><strong>11.4<\/strong><\/td><td width=\"529\">Oibri\u00fa trasfheidhmeach a spreagadh ar fud na ranna ionas go dtuigeann an fhoireann an r\u00f3l at\u00e1 acu i saolr\u00e9 seachadta seirbh\u00edse. Cinnteoidh s\u00e9 seo sol\u00e1thar seirbh\u00edse n\u00edos comhth\u00e1ite do chustaim\u00e9ir\u00ed<\/td><\/tr><tr><td width=\"75\"><strong>11.5<\/strong><\/td><td width=\"529\">Cumars\u00e1id \u00e9ifeachtach a spreagadh trasna ranna, tr\u00ed dheiseanna m\u00e9adaithe le haghaidh cruinnithe duine le duine agus ar l\u00edne le comhghleacaithe i ranna eile<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c21af7c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c21af7c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69b8fe3\" data-id=\"69b8fe3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ef34be elementor-widget elementor-widget-heading\" data-id=\"5ef34be\" data-element_type=\"widget\" id=\"cus-12\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Custaim\u00e9ir Inmhe\u00e1nach<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edaa634 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edaa634\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd1498c\" data-id=\"fd1498c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38a14a5 elementor-widget elementor-widget-text-editor\" data-id=\"38a14a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tKCETB considers its staff the organisation\u2019s greatest asset. As internal customers of KCETB, staff will be supported and consulted with regarding service delivery issues. Furthermore, KCETB staff will be afforded the same level of courtesy and professionalism by their colleagues that is expected for our external customers.\n<h3>D\u00e9anfaidh BOOCCC na gn\u00edomhartha seo a leanas:<\/h3>\n<strong>\u00a0<\/strong>\n<table>\n<tbody>\n<tr>\n<td width=\"84\"><strong>Pointe<\/strong><\/td>\n<td width=\"516\"><strong>Gn\u00edomhartha<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.1<\/strong><\/td>\n<td width=\"516\">A chinnti\u00fa go mbaineann na caighde\u00e1in a bhaineann le custaim\u00e9ir\u00ed seachtracha le custaim\u00e9ir\u00ed inmhe\u00e1nacha<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.2<\/strong><\/td>\n<td width=\"516\">Cult\u00far measa ar \u00e9ags\u00falacht agus \u00e9ags\u00falacht a chur chun cinn i measc na foirne<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.3<\/strong><\/td>\n<td width=\"516\">Lean\u00faint le nuachtlitir foirne a th\u00e1irgeadh ionas go gcuirfear baill foirne ar an eolas faoi fhorbairt\u00ed agus tionscnaimh a tharla\u00edonn ar fud na heagra\u00edochta<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.4<\/strong><\/td>\n<td width=\"516\">Seisi\u00fain chomhroinnte faisn\u00e9ise ar leith a eagr\u00fa thar ranna BOOCCC<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.5<\/strong><\/td>\n<td width=\"516\">Tairseach foirne cothrom le d\u00e1ta a chothabh\u00e1il chun faisn\u00e9is agus eolas a roinnt leis an bhfoireann<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.6<\/strong><\/td>\n<td width=\"516\">Continue to formally recognise the contribution of staff on their retirement from\n\nKCETB through the organisation of a celebratory event<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.7<\/strong><\/td>\n<td width=\"516\">A chinnti\u00fa go gcaitear le gach ball foirne le d\u00ednit agus le meas<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.8<\/strong><\/td>\n<td width=\"516\">Glacadh le cult\u00far freagra a thabhairt ar fhiosr\u00fach\u00e1in \u00f3 chomhghleacaithe chomh tapa agus chomh cruinn agus is f\u00e9idir, laistigh de na fr\u00e1ma\u00ed ama freagartha at\u00e1 leagtha amach<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.9<\/strong><\/td>\n<td width=\"516\">D\u00e9an meas\u00fan\u00fa rialta ar \u00e1r bhfoirgnimh lena chinnti\u00fa go bhfuil siad oiri\u00fanach don fheidhm agus compordach don fhoireann, do mhic l\u00e9inn agus d\u2019fhoghlaimeoir\u00ed agus go gcomhl\u00edonann siad an reachta\u00edocht sl\u00e1inte agus s\u00e1bh\u00e1ilteachta<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.10<\/strong><\/td>\n<td width=\"516\">L\u00edonra\u00ed agus pobail chleachtais a th\u00f3g\u00e1il chun tac\u00fa le t\u00f3g\u00e1il acmhainne agus roinnt dea-chleachtais<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.11<\/strong><\/td>\n<td width=\"516\">Tac\u00fa le foll\u00e1ine na foirne tr\u00ed raon seirbh\u00eds\u00ed<\/td>\n<\/tr>\n<tr>\n<td width=\"84\"><strong>12.12<\/strong><\/td>\n<td width=\"516\">Plean bliant\u00fail um Fhorbairt Ghairmi\u00fail Lean\u00fanach (FGL) a fhorbairt don eagra\u00edocht a chuireann foghlaim do ch\u00e1ch chun cinn.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The twelve principles The following sets out the twelve principles, as approved by the Government on which Kilkenny and Carlow ETB Customer Service initiatives are based and outlines what we will do in order to put these principles into action. Quality Service Standards | Equality and Diversity | Physical Access | Information Timeliness and courtesy&hellip; <a class=\"more-link\" href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/\">Continue reading <span class=\"screen-reader-text\">Plean Gn\u00edomha\u00edochta um Sheirbh\u00eds do Chustaim\u00e9ir\u00ed<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":3868,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Action Plan - Kilkenny and Carlow ETB<\/title>\n<meta name=\"description\" content=\"The twelve principles The following sets out the twelve principles, as approved by the Government on which Kilkenny and Carlow ETB Customer Service\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kcetb.ie\/ga\/corparaideach\/seirbhisi-do-chustaimeiri\/plean-gniomhaiochta-do-chustaimeiri\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Action Plan - 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